Process mapping is a visual representation of the steps involved in a process. It helps organizations understand how processes work, identify inefficiencies, and improve overall performance.
Characteristics
– Visual representation: Provides a clear and easy-to-understand depiction of the process.
– Sequential flow: Shows the order of steps and decisions within the process.
– Identifies roles: Clarifies who is responsible for each step in the process.
– Highlights inputs and outputs: Displays what is needed to start the process and what is produced at the end.
– Facilitates communication: Serves as a common reference point for team members and stakeholders.
Examples
– Flowcharts: A common type of process map that uses shapes and arrows to illustrate the flow of a process.
– Swimlane diagrams: These maps organize processes into lanes, each representing a different role or department, making it clear who does what.
– Value stream mapping: Focuses on the flow of materials and information in a process, often used in Lean management to identify waste.
– SIPOC diagrams: A high-level process map that outlines Suppliers, Inputs, Process, Outputs, and Customers, providing a broad overview of the process.